FAQs

General

• Contact Us
• Who is eligible to rent?
• How to get hold of us?
• How is THE OUT different from other car rental services & How much does it cost?
• COVID Precautions & Cleaning
• Safe travels

Bookings

• What happens if I need to cancel my booking?
• What happens if I return the vehicle late?
• What happens if I need to extend or shorten my booking?
• What is the longest & shortest period I can rent a car for?
• What payment methods do you accept?
• How do we verify your licence and identity?

See all 9 articles

Driving Our Cars

• Luggage space and boot capacity
• Dartford Crossing Charge
• Congestion Charge
• What happens if I get a speeding or traffic ticket during my rental?
• Do I have to fill it up with fuel before returning?
• Do your vehicles have tow bars?

See all 13 articles

Delivery & Collection

• Flexible Delivery and Collection promotion
• Delivery Handover
• What times can I have the vehicle delivered and collected?
• Where can I have the car delivered to and collected from?
• Airport Delivery and Collection

Deposit & Insurance

• Damage Waiver
• Excess Waiver for partnerships
• What is the damage policy?
• How does the insurance work?
• How much is the deposit to secure my booking?
• Deposit and Excess Waiver

Credits & Discounts

• How do credits work?
• Refer a Friend scheme

Our electric & PHEV cars

• Driving the electric Jaguar I-PACE
• What are BEV and PHEV cars?
• What is the difference between a Range Rover PHEV and the fuel-only Range Rovers?
• How do I charge the Jaguar I-PACE?
• Driving the Range Rover PHEVs
• Where can I charge an electric car?

Roadside Assistance & Accidents

• What happens if the vehicle is recovered whilst I'm on hire?
• What happens if I am involved in an accident?
• What to do in case of a breakdown or a vehicle problem?

Past Competitions & Promotions

• Past Competitions & Promotions