General
Bookings
- What happens if I need to cancel my booking?
- What happens if I return the vehicle late?
- What happens if I need to extend or shorten my booking?
- What is the longest & shortest period I can rent a car for?
- What payment methods do you accept?
- How do we verify your licence and identity?
Driving Our Cars
- Do I have to re-charge my EV or PHEV before returning?
- Luggage space and boot capacity
- Dartford Crossing Charge
- Congestion Charge
- What happens if I get a speeding or traffic ticket during my rental?
- Do I have to fill it up with fuel before returning?
Delivery & Collection
Deposit & Insurance
- Damage Waiver
- Excess Waiver for partnerships
- What is the damage policy?
- How does the insurance work?
- How can I reduce my deposit?
- How much is the deposit to secure my booking?
Credits & Discounts
THE OUT UNLOCKED MEMBERSHIP
- What is membership?
- What are the benefits?
- How do I become a member?
- How/when do I pay for my membership and how much?
- How to contact the concierge team?
- What cars can I select?