Deposit and Excess Waiver

What’s the difference between deposit and excess waiver?

It can be a little confusing, so we hope the below breakdown helps. If you need any further information, please contact us on hello@theout.com 

Starting with the deposit, what is it for? 

The reason we require a deposit is to cover any damage to the vehicle, late returns or other problems that can occur during a booking. Like every other car rental company, we take a deposit before your rental starts. We do this via an authorisation on the original payment method used to confirm the booking, i.e. the deposit amount is held on your card but not charged.
Please note that the deposit must be taken from the same card in which the booking was made.

When do I get my deposit back?

The deposit is authorised on the main driver’s credit card or debit card 24h before your rental starts. Once the vehicle is picked up, checked over by one of our drivers and no damage is to be found, the deposit is released within 48 hours. Please note that depending on your bank it can take between 3 and 10 working days for the deposit amount to appear back in your account. 

Can I reduce my deposit? 

Yes, if you opt for our excess waiver (subject to eligibility), this reduces your deposit to zero providing you adhere to the T&C's of rental.

What is the Insurance Excess for?

Every booking includes standard insurance and like any insurance product (cars, houses, mobile phones) includes an excess amount that has to be paid when a claim is made.

So, if something goes wrong and the vehicle gets damaged, provided you adhere to our T&C’s and usage policies, you are only liable for the insurance excess, not the full damage cost, which we then take from your deposit (up to max. value of your deposit). 

This includes damage to the bodywork such as scratches, broken or chipped windscreens, punctured tyres, scuffed wheels, and damage to the underbody.

Can I protect my excess/deposit?

Yes, you can take out the Excess Waiver (subject to eligibility). If something were to happen to the vehicle whilst on hire and you opt for the waiver, as long as you adhere to the terms and conditions of rental, your liability is protected and THE OUT deal with the damage costs.

OK so how does the Excess Waiver work?

You select this when you place your booking (subject to eligibility) and THE OUT take care of the rest.

Can I get more information on the Excess Waiver? 

Please click here for more detailed information.