Account deletion

To request the deletion of your account, please contact us and we'll do everything we can to assist you. However, whether we are able to proceed with your request to delete your account and your data will depend on certain circumstances.

I have an account but have not made a booking in the past 7 years

If you have an account with THE OUT but have not made a booking in the past 7 years, we're more than happy to proceed with deleting your account and any stored data. Just contact us by clicking the button below to email hello@theout.com, reaching out to us via live chat on our website or by opening the app and selecting 'contact us'.

I have an account but have made a booking in the past 7 years

If you have made a booking with THE OUT in the past 7 years, there is certain data which we are legally required to store incase of a motor insurance claim, road traffic offence or parking charge notice. Any data that we are not legally required to keep, we will delete at your request. Just contact us by clicking the button below to email hello@theout.com, reaching out to us via live chat on our website or by opening the app and selecting 'contact us'.