What does our excess waiver cover?
Our excess waiver provides cover against the excess payable during your hire agreement. It will also cover any loss or damage to the vehicle including, but not limited to, wheels, tyres, glass, under body, roof, keys, locks, lock outs and battery failure, provided this is not caused by user negligence. A security deposit is also not required for rentals with excess waiver.
Who can purchase our excess waiver?
Due to increased security measures, excess waiver is currently only available to selected partners and subject to eligibility. This can be requested via live chat. Alternatively proceed with Standard Insurance or add a damage waiver to your booking to protect your security deposit.
What does our excess waiver not cover?
The excess waiver does not cover:
• Damages if you do not meet the eligibility requirements for rental
• Damages resulting from a direct breach of the terms and conditions of your hire agreement
• Damages resulting from your misuse of alcohol or drugs (including the misuse of prescription drugs)
• Damages resulting from a fraudulent, dishonest, illegal activities or a criminal act committed by you
• Damages if the hired vehicle was being driven by a person that is not named on your hire agreement
• Damages that occur while the hired vehicle is not on a public road, for example while on a safari or an adventure trail
• Mechanical repairs or the cost of any replacement parts which are necessary as a result of mis-fuelling
• Any costs relating to a missed departure as a result of mis-fuelling
• Any loss or damage resulting from a deliberate and intentional act by you
• Any additional travel expenses
• Third party death, injury or property claims
Can I cancel the excess waiver?
You can cancel the waiver before the rental start date, by contacting customer services via live chat or on hello@theout.com (you can also do this via the app/website and selecting your booking). The waiver cannot be cancelled once your rental has started.
For more detailed information, and to check out the terms and conditions of the Excess Waiver, please click the link here.
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