The Congestion and Dart charge are not included in the overall rental fee, and are chargeable.
The Congestion Charge will apply if your delivery or collection address is inside the Congestion Charge zone and/or if you drive the vehicle inside the zone during your rental.
In a bid to make the process seamless for our customers, we have the following two options:
You can choose to pay for the charge yourself. To use this option, charges must be paid within the 24 hours of going through the congestion zone. You can use this link to pay for the Congestion Charge with TFL.
If the charge is not paid within 24 hours, we will automatically pay the charge on your behalf. We will then charge the total cost back plus a one-off handling fee of £20 per rental to your original payment method within 7 days. This is to prevent our customers from receiving any PCNs related to missed congestion charge payments.
Any charges will be clearly outlined in your final invoice.
The current congestion charge applies between 07:00-18:00 Mon-Fri, 12:00-18:00 Sat-Sun and bank holidays. There is no charge between Christmas Day and New Year’s Day bank holiday (inclusive).
Please find detailed information about the charge here.
Please note that any other tolls and parking tickets remain at the liability of the hirer.