Our terms and conditions for renting a vehicle
We are InMotion Ventures 2 Limited trading as THE OUT. We are a private limited company registered in England under company number 10444740 and our registered office is at Abbey Road, Whitley, Coventry CV3 4LF in the UK.
These are the terms and conditions which apply when you rent a vehicle from us.
- Your contract with us
Your contract with us consists of these terms and conditions, which apply for the duration as set out in the booking confirmation.
What is the booking confirmation?
This confirms the booking which you have placed through our app. It contains the details of your rental, the location, where you want it to be dropped off and collected from, the period of time you are renting for, and the associated costs. The booking confirmation is visible in our iOS app and will also be sent to you via email at the time of booking.
Any amendments, such as changing the rental period, will result in a new booking confirmation, and will supersede the previous booking confirmation.
Who do these terms and conditions apply to?
These terms and conditions apply to you as the person paying for the rental, and any drivers added to the booking, for the duration of your rental as set out in your booking confirmation.
When you place a booking via our app, this signifies that you accept the conditions set out in these terms and conditions. The booking confirmation, together with these terms and conditions, contain all the conditions which we have agreed and replaces any written or verbal agreements we have with you.
- Making a booking
In order to rent a vehicle from us, you will need to make a booking using our iOS app available on the Apple App Store (at the time of writing, our app can be located at https://itunes.apple.com/gb/app/the-out/id1355354261). To make a booking to drive one of our vehicles you must meet certain requirements.
Who can drive the vehicle?
UK licence holders:
- UK driving licence must have been held for at least 2 years if the driver is aged between 25 and 29 years or at least 1 year if the driver is aged between 30 and 74 years
- UK driving licence must have no more than six points arising out of minor convictions
- UK driving licence must have no points arising out of major convictions
- If you would like to view a list of minor and major convictions, please contact us at [email protected]
EU, Swiss and Norwegian licence holders
- EU, Swiss or Norwegian driving licences must have been held for at least 2 years and you must have resided in the UK for at least 1 year preceding the rental period
- Unfortunately, we cannot accept any other foreign driving licences
Anyone driving the vehicle must:
- have a full UK, EU, Swiss or Norwegian driving licence which is valid for the type of vehicle being rented
- be between the ages of 25 and 74 during the rental period
- not have been involved in two or more accidents in the preceding 3 years or in one accident with costs exceeding £5,000 (or equivalent if in another currency) in the preceding 3 years
- not have any unspent motoring convictions
- not be under the influence of alcohol, drugs or any other substance which may impair their ability to drive the vehicle, or cause it to be operated illegally
When you make a booking with us, you will need to provide us with certain information and documentation in order for us to confirm your identity and verify your compliance with our insurance terms.
What information will I need to provide?
You will need to provide the following information:
- date of birth
- mobile number
- email address
- debit or credit card details
- driving licence number
What documentation will I need to provide?
You will need to upload copies of the following documents to our system:
- debit or credit card
- driving licence
- if you hold an EU, Swiss or Norwegian licence, you will need to provide a UK proof of address dated within 3 months, e.g. utility bill, personal cheque book or life assurance policy
Before we are able to confirm your booking, we will need to have access to the details of any endorsements on your licence. We do this whilst we confirm your identity and creditworthiness, using external service providers to assist with our checks, using the information listed above that you have provided us with. We will be able to access your licence details and confirm whether you have any endorsements. This way, we will be able to quickly confirm whether we are able to rent a vehicle to you. We may also re-run the licence check service immediately prior to your car rental, to consider any endorsements received in the period between booking and hire.
- Rental period
You will have use of the vehicle for the period of time shown in your booking confirmation.
Which vehicle will I be renting?
In most cases you will be renting a Land Rover Discovery Sport HSE. If, for any reason, we are unable to rent you a Land Rover Discovery Sport HSE, we will substitute it with an equivalent vehicle. If we need to substitute it with an equivalent vehicle, we will endeavour to let you know in advance.
Can I rent any accessories?
Your vehicle will come with sat nav as standard. You can rent up to two child seats at no extra charge.
We will drop off the vehicle, together with any optional accessories you have requested, at the address you gave us for the rental start date and time. Within our daily opening hours (7am to 9pm), we need at least 3 hours' notice from you to be able to deliver a vehicle to you. We will confirm via our app or any channel from which you may have enquired about making a booking whether we are able to fulfil your delivery request.
Where can I have the vehicle dropped off to and collected from?
You can have the vehicle dropped off at and collected from any address within our service area (London Zones 1, 2 and 3 plus Heathrow, Gatwick and City Airport in the UK), provided that both you and we are permitted to be there. If it is not possible or safe to drop off the vehicle to the address you have provided, we will endeavour to find an alternative location nearby and notify you.
You can have the vehicle collected from a different location to the drop-off location, as long as it is within the service area in London, UK.
You, or any additional driver added to the rental, must be present during your requested drop-off period and have the items with you that you need to rent the vehicle.
What items do I need with me to rent the vehicle?
You, or the additional driver added to the rental, will need to provide a valid UK, EU, Swiss or Norwegian driving licence.
If you do not meet the requirements set out in these terms and conditions, we may refuse to hand over the vehicle. If you are not available when we arrive, we reserve the right to charge you a no-show fee of £100. You will then need to book a new drop-off slot.
What times can I have the vehicle delivered and collected?
Our standard delivery and collection hours are between 7am and 9pm, Monday to Sunday.
We will collect the vehicle and any optional accessories that you have rented at the address given by you at the end date and time. Please park the vehicle in a safe place. You remain responsible for the vehicle and any optional accessories, and are responsible for any applicable parking charges, until you hand over the keys, any optional accessories and we inspect the vehicle with you at the collection location. If the vehicle is not available when we arrive, you will be in breach of your contract with us. We will charge you the Late Extension Fee of £50 and the daily rental rate until we get the vehicle back.
Can I extend the rental period?
If you want to extend your rental period, we recommend doing this via our app latest 3 hours before rental finishes (to avoid incurring additional charges). We will try our best to accommodate your request but if we can't, you must bring the vehicle back for collection as set out in your booking confirmation. In any event, we will not extend it such that the total rental period is for more than 180 days.
Can I return the vehicle earlier?
Whether you hire it for just two hours or 24 hours, you will be charged for the full day. If you return your hire vehicle more than a day early (24h), we will refund you. We recommend doing this via our app. The refund rate will be the same rate as when you booked the vehicle. We do not charge any admin fee for this.
If you do not abide by these terms and conditions, we can ask you to bring back the vehicle before the date and time we have agreed with you. To do this we will give you written notice by sending you an email or a text message (using the contact details set out in the booking confirmation). Once we have given you notice, you will no longer have our permission to have the vehicle. We may then take back our vehicle. If we believe you have given us false information which was material to the decision to rent the vehicle to you, we may take back the vehicle without giving you any notice. You will be required to arrange collection of the vehicle in these instances.
What happens if I am late returning the vehicle?
Please note that our drivers operate under a tight time schedule to drop-off and collect our vehicles on time. We are happy to give you a 20-minute grace period in case you are late. Above this grace period, we reserve the right to charge a full day's rental to cover: (i) our costs in arranging an additional collection, (ii) revenues we lose as a result of not being able to deliver the vehicle to another customer and iii) the late extension fee. To avoid this, please let us know in advance if you’re late and we will do our best to accommodate this change.
Can I cancel my booking?
You can cancel your rental free of charge provided that you have given us at least 24 hours' notice before your rental period is due to start. If you do not give us 24 hours' notice, we will charge a cancellation fee of £50. If you have not cancelled your booking and fail to take delivery of the vehicle, we will charge a flat no-show fee of £100.
- Your responsibilities
You must inspect the vehicle and any accessories we provide before you take delivery of the vehicle. If you are not satisfied with the vehicle or any accessories, or if you do not think the condition of the vehicle meets our vehicle condition report, you must notify us during the vehicle handover. In the absence of such notice, it shall be deemed that you received the vehicle and any accessories in good working order and in the condition described in the vehicle condition report.
What is the vehicle condition report?
The vehicle condition report is a file prepared by us before we deliver the vehicle to you, which sets out the condition of the vehicle. If you would like to view the vehicle condition report, please contact us at [email protected]
You must take care of the vehicle, any accessories, the keys (or other locking device), and any applications which can be used with the vehicle, from the time we drop off the vehicle to you until the time we collect it from you at the end of the rental period. You must return the vehicle at the agreed location and time. When you return the vehicle, our staff will check its condition. If we have agreed to allow you to return the vehicle outside of the previously agreed time, you will stay responsible for the vehicle and its condition until our staff have checked it at the earliest opportunity. We may need to clean the vehicle before our staff can check its condition.
Subject to any fair wear and tear to the vehicle, you agree to return the vehicle in the same condition in which you received it. You can return the vehicle to us with a full tank of fuel, otherwise we will charge you the market rate without further admin fee for refuelling it.
What is fair wear and tear?
Fair wear and tear is ordinary wear due to reasonable use. Examples include:
- minor stone chips
- normal wear on tyre treads
You are responsible for any damage to the vehicle over and above fair wear and tear, and must pay our reasonable costs for bringing the vehicle back to the condition stated in the vehicle condition report up to the amount specified in these terms and conditions. Please read paragraph 8 for further information. This could include the cost of any damage inside and outside the vehicle, cleaning costs if the vehicle is very dirty or smelly, and replacement or repair of any accessories provided to you.
You must always lock the vehicle when you are not using it and use any security device which is fitted or supplied with the vehicle.
You must always use your best endeavours to protect the vehicle against adverse weather conditions which could cause damage to the vehicle.
You must make sure that you use the correct fuel and fluids in the vehicle. If the vehicle is electric or plug-in hybrid you must charge the vehicle in accordance with the instructions provided.
You must not sell, rent or dispose of the vehicle, any of its parts or accessories. You must not give or try to give anyone the legal rights to the vehicle or transfer legal ownership.
You must not let anyone work on the vehicle (including at a reputable garage) without our written permission.
You must let us know as soon as you become aware of any defect with the vehicle, or if the vehicle is stolen or involved in an accident or broken down. Failure to notify may result in you breaking your contract with us and you will be liable to pay costs we incur. Please see paragraph 9 for further details.
You must not smoke in the vehicle, or carry any object or substance which, because of its condition or smell, may harm the vehicle or delay us renting or selling it. Animals can only be transported in the vehicle with our prior permission.
Is there a limit on the number of miles I can drive in the vehicle?
Unless there is a limit set out in your booking confirmation, you may drive as many miles as you wish during the rental period, provided that your mileage is not excessive. Mileage of over 600 miles in each 24 hour period constitutes excessive mileage, and you will be charged £0.30 per mile in case of excess mileage.
- Our responsibilities
We will deliver the vehicle to you containing a full tank of fuel, in a roadworthy state and suitable for you to use at the start of the rental period. We will have maintained the vehicle to at least the manufacturer’s recommended standard.
We will set out the details of any existing damage to the vehicle in the vehicle condition report, which you will be able to review and sign.
The vehicle you have rented may be fitted with a tracking device. The tracking device will be used to ensure safe and compliant operation of the vehicle in line with these terms and conditions. If the vehicle is not available for collection at the end of the rental period on the agreed date, time and place we will use the data recorded on the device to recover our vehicle. By accepting these terms and conditions, you agree that we have your consent to record and use any data we collect.
What data will you record and collect using the tracking device, and how will you use it?
We will collect the following data using the tracking device:
- distance travelled
- fuel level
- fleet management
- other information relating to the status, maintenance, performance and use of the vehicle
We will use this data to ensure safe and compliant operation of the vehicle and, if the vehicle is not available for collection at the end of the rental period on the agreed date, to recover the vehicle.
We are responsible if someone is injured or dies as a result of our action or failure to act. We are also responsible for any loss you suffer as a result of us breaking the contract between us, if we could have predicted your loss at the time the contract was entered into and it is a result of us breaking the contract. We are not responsible for any indirect losses which occur as a side effect of the main loss and which we or you could not have predicted, such as loss of profits or loss of opportunity (for example not being able to go to a business meeting or catching a flight).
- Personal belongings
We are only responsible for loss or damage to personal belongings in the vehicle if the loss or damage is a result of our neglect or if we have broken the contract between us. Although we provide comprehensive insurance for the vehicle (subject to the excess payable by you set out in these terms and conditions, unless specified in writing otherwise), we do not provide insurance covering your personal items whilst they are in the vehicle. You are responsible for your personal belongings at all times, and for removing your personal belongings, including your data, from the vehicle at the end of the rental period. If you do leave personal belongings in the vehicle after the rental period, we may agree to keep them for you to collect within a reasonable time and will endeavour to keep them safe, however we are not responsible for any personal belongings or data left in the vehicle. We will usually dispose of any unclaimed personal belongings after one week.
- Using the vehicle
Only you and any driver we have given written permission to, can drive the vehicle. Any individual wishing to drive the vehicle will have to meet the same criteria set out in these terms and conditions as the main driver (including undergoing the “know your client” process).
You must not rent the vehicle to anyone else. You must also not use the vehicle or let someone else use it for any prohibited purpose.
What are prohibited purposes?
These include using the vehicle:
- other than in accordance with all applicable road traffic laws and regulations
- other than in accordance with these terms and conditions
- for any illegal purposes or in a way which would cause nuisance
- to carry passengers for a fee
- for driving lessons
- to tow or push any vehicle, trailer or other object, without our written permission
- for racing, pace-making, or to test the vehicle’s reliability, performance or speed
- off roads or on roads unsuitable for the vehicle
- outside the United Kingdom, unless we have given you written permission and a Vehicle on Hire Certificate (VE103B)
- if it is loaded beyond the manufacturer’s maximum weight recommendations
- to carry unsecured loads
- to carry more passengers than the vehicle was manufactured to legally carry
Your standard charges for rental will be set out in the booking confirmation, and include:
- the rental charge (based on the number of days you are renting the vehicle for, the minimum rental period being one day)
What additional charges may I have to pay?
If the vehicle does not contain a full tank of fuel when we collect it from you, we will charge you to refuel the vehicle at market rates. We will also charge you for any mileage in excess of 600 miles in any 24 hours period, at a rate of £0.30 per mile. No additional admin fee will be charged.
You will also have to pay to us:
- any charges for loss or damage to the vehicle resulting from your non-compliance with these terms and conditions, including, where applicable, an administration fee to reflect our reasonable administration costs for dealing with these matters
- the full cost of repairs for any damage to the vehicle caused by your gross negligence, serious carelessness, or deliberate misuse, regardless of the cover that has been taken out, e.g. driving the vehicle illegally or driving through a flood
- any loss or damage to any optional accessories rented at time of rental (e.g. child seats, telephone cradles, chargers, etc.)
- a charge for any call outs which are your fault, (e.g. losing the key to the vehicle)
In addition, you are responsible for the following charges to third parties:
- all charges (including legal and administrative costs) for any road-traffic offences or parking (local authority or private), congestion or toll charges, or any other offences or charges involving the vehicle, including costs from the vehicle being clamped, seized or towed away – we may offer to pay the London congestion charge for you, however this is at our discretion and will only apply where we have notified you that we are able to pay this before the handover of the vehicle
- any recovery charges arising from the Driver and Vehicle Standards Agency (DVSA), HM Revenue & Customs (HMRC), the police, or any other organisation or their agents, who have seized our vehicle while on hire to you
You are responsible for paying the appropriate authority or company for any such charges and costs if and when they ask you or us for these payments. If we are involved in any administration, you will also be responsible for paying our reasonable administration charges for dealing with these matters. Where it is difficult to transfer responsibility for any such fine or charge from us to you, we may use our discretion to settle the fine or charge with the appropriate authority and re-charge you such amount, together with an administration charge to reflect our reasonable administration costs. Should you wish to appeal, contest or dispute any such fine or charge we shall pass all relevant information to you and you must liaise directly with the appropriate authority or company to obtain any refund, where this is possible.
When you rent a vehicle with us, you will have to provide a £750 security deposit, as set out in the booking confirmation. If you are required to provide a security deposit of an amount greater than £750, you will be notified in writing before booking.
24 hours before you take delivery of the vehicle, your security deposit can be settled by credit or debit card and will be affected by electronic pre-authorisation. Although the money will not be taken from your account, it will not be available to you until the end of the rental period.
At the end of the rental period, the security deposit will be released to your credit card or refunded to your debit card provided there is no new damage to the vehicle since dropping it off. If there’s new damage to the vehicle when the vehicle is returned, this will be communicated clearly to you and the fair market-rate cost for repairing the vehicle will be passed on to you up to the maximum of £750 or your security deposit amount, whichever is higher. There are no administration or additional fees. Please note that it may take up to 10 working days for the deposit monies to be available, depending on your bank or card provider.
The daily rental charge of the vehicle and any accessories for the full rental period, together with any additional services or products will be charged when you reserve the vehicle. When we have collected the vehicle from you, we will establish whether any additional fees such as fuel apply and then charge these to your card. You will then receive an email with a receipt for the total cost of the booking.
How can I pay for my rental?
We accept payment by most major credit/debit cards, including Visa, MasterCard and American Express.
We will charge you interest on any overdue payments at the rate of 4% a year above the base lending rate as published by Barclays Bank. Interest will be added every day to any amount you do not pay us on time.
Summary of Charges
- Our motor insurance and damage protection programme
We have a legal responsibility to have third-party motor insurance. This provides cover for claims if you injure or cause someone's death or damage their property.
What is covered?
Our insurance covers the following damage:
Third party injury: Unlimited
Third party property damage (vehicles): £20,000,000 per event / unlimited in the aggregate
Third party property damage (other items): £5,000,000 per event / unlimited in the aggregate
We provide cover for loss or damage to the vehicle. However, every time you damage the vehicle you still have to pay an amount up to the standard £750 excess. Roof damage is not covered, and you will be responsible for the full cost of repair.
We also provide cover for theft and damage to the vehicle caused during a theft or attempted theft. However, you still have to pay the standard £750 excess if the vehicle is stolen.
Are there any exclusions?
Where you have not complied with these terms and conditions, or have been grossly negligent, you will have to pay all damage costs, not just the excess. Please see paragraph 7 for further details.
- What to do if you have a breakdown, an accident, a flat tyre or the vehicle is stolen
If at any time a warning light is displayed, please stop the vehicle as soon as you can in a safe place, and contact Land Rover Assistance as soon as possible on 0800 521786 in the United Kingdom or (+44) 1926 320003 if in Europe. We will recover and repair the vehicle as soon as possible in accordance with the Land Rover Assistance programme. However, if it cannot be repaired, we will (where possible) provide you with a replacement vehicle for the remainder of the rental period or, where that is not possible, refund you the charges paid for the remainder of the rental period. We will not charge you for the cost of recovery and/or repair if it was caused by our negligence or fault.
If you are involved in an accident, please call Allianz directly on 0370 160 3102 if inside the UK and 0044 370 160 3102 if outside the UK quoting policy number BV/27994456 and the registration plate of the vehicle you have rented from us. Do not admit to any third party that you are responsible. If you do, you may lose the benefit of insurance cover and be liable for any damage.
You should notify both the police and us straight away and describe the situation as fully as possible when you are asked to do so. You should get the names and addresses of everyone involved, including witnesses, and tell the police straight away if anyone is injured or if there is a disagreement over who is responsible. You should also make sure the vehicle is secure.
If the vehicle has been stolen, you must tell us as soon as possible and confirm this in writing as soon as reasonably possible. You or any authorised drivers will also need to:
- get the names and addresses of any witnesses and give them to us;
- fill in a standard accident report form and provide a copy to us;
- send us any notices or other documents relating to any legal proceedings arising out of the theft or loss;
- help us and our insurers in any legal proceedings, including allowing us to take legal action in your name and defending any legal action taken against you; and
- give us back all keys and report the theft or loss to the police as soon as reasonably possible.
If you have a puncture or a flat tyre during your trip, when you call Land Rover Roadside Assistance they will come and fix a temporary tyre on the vehicle. You can drive on this temporary tyre on speeds of up to 50mph.
If you need a standard tyre, you can buy the exact same tyre model and we will reimburse you for the cost. To process the reimbursement, we ask that you have the invoice/receipt made out to:
InMotion Ventures 2 t/a THE OUT
Office address: 175 - 185 Grays Inn Road, London WC1X 8UE
VAT number: GB293904180
If you have a puncture or flat tyre as a result of a collision or negligent driving, you as the customer would be liable for any and all replacement costs.
- Data protection
- Ending the contract between us
If you are an individual, we will end the contract between us if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We may also end the contract between us if you do not comply with the main terms of these terms and conditions.
If you are a company, we will end the contract between us if you go into liquidation, you call a meeting of creditors, we find out that your goods have been taken away from you until you pay off your debts, or you do not comply with the main terms these terms and conditions.
If we end the contract between us it will not affect our right to receive any amount you owe us. We can also claim reasonable costs from you if you do not meet the main conditions of these terms and conditions. We can repossess the vehicle and charge you a reasonable amount for doing so.
- The law
Leaseurope has published a code of conduct for the car rental industry. You may obtain a copy at the following address: www.leaseurope.org.
We aim to deal with all disagreements fairly and calmly. If, between us, we cannot deal with a disagreement, either you or we may take the matter to the BVRLA’s conciliation service.
These terms and conditions are governed by the laws of England and Wales. Any disagreement may be settled in the courts of England and Wales.