Please note, that our drivers operate under a tight time schedule to deliver and pick-up our cars on time.
We are happy to give you a 20 minute grace period in case you are late. Above this grace period, we reserve the right to charge the daily rental rate and you will need to schedule a new delivery time and pay a late amendment or No-Show Fee of £100.
If we need to rearrange the collection, and you are outside of London zones 1-5, a new collection fee will also apply.
To avoid this, please let us know at least 3 working hours in advance, and we will do our best to accommodate your delay. You can do this by opening the chat function in the app.