We are required by our insurance to complete a number of checks before we can confirm your rental.
UK licence holders:
Your UK driving licence must have been held for at least 2 years for all drivers aged between 25-74 years or between 30-74 years for our Jaguar F-type.
UK driving licence must have no more than six points arising from minor convictions.
UK driving licence must have no points arising from major convictions.
EU and other international licence holders:
EU and other international driving licences must have been held for at least 2 years for all drivers aged between 25-74 years or between 30-74 years for our Jaguar F-type.
Please note, a foreign driving licence (not EU) is only valid in the UK for 12 months: (i) from when you last entered the UK; or (ii) from when you became resident in the UK.
A driver who has been resident in the UK for more than 12 months must provide a UK or EU driving licence regardless of nationality.
Our world is becoming more and more digital. In-line with this, the only way that we are able to verify documents and your identity is online via the account section of the app/website or online during your booking process with us. This verification must be completed before the car is delivered to you.
We understand that you may feel concerned or uncertain about uploading your documents online. We want to assure you that we have an extremely secure KYC process, and that we adhere to the highest security & GDPR standards. This process is also audited every year to ensure all our customer's data is secure.
If you have been asked to upload additional documents to verify your account, please email firstname.lastname@example.org or open the HELP section in the app and one of our Customer Service team will be able to help.
We will get back to you as soon as possible to verify your account.