Damage Waiver

What does our damage waiver cover?
Our damage waiver protects your security deposit by providing cover against the excess payable during your hire agreement. It will also cover any loss or damage to the vehicle including, but not limited to, wheels, tyres, glass, under body, roof, keys, locks, lock outs and battery failure, provided this is not caused by user negligence. You will still be required to pay a refundable security deposit.

Who can purchase our damage waiver?
Our damage waiver is currently available to be added to all bookings and can be requested via live chat. 

What does our damage waiver not cover?
The damage waiver does not cover:
• Damages if you do not meet the eligibility requirements for rental
• Damages resulting from a direct breach of the terms and conditions of your hire agreement
• Damages resulting from your misuse of alcohol or drugs (including the misuse of prescription drugs)
• Damages resulting from a fraudulent, dishonest, illegal activities or a criminal act committed by you
• Damages if the hired vehicle was being driven by a person that is not named on your hire agreement
• Damages that occur while the hired vehicle is not on a public road, for example while on a safari or an adventure trail
• Mechanical repairs or the cost of any replacement parts which are necessary as a result of mis-fuelling
• Any costs relating to a missed departure as a result of mis-fuelling
• Any loss or damage resulting from a deliberate and intentional act by you
• Any additional travel expenses
• Third party death, injury or property claims
• Theft / Stolen vehicle

Can I cancel the damage waiver?
You can cancel the waiver before the rental start date, by contacting customer services via live chat or on hello@theout.com (you can also do this via the app/website and selecting your booking). The waiver cannot be cancelled once your rental has started.

Please note, the refundable security deposit of £5000 is still pre-authorised for the duration of rental.

For more detailed information, and to check out the terms and conditions of the Damage Waiver, please click the link here.