We take the health and safety of our customers and staff very seriously. We are following the recommendations shared by Public Health England and the World Health Organisation to minimise the potential threat of the illness being spread.
Beyond our usual pre-road trip cleaning regime, we have taken extra steps to ensure we do everything to keep everyone as safe as possible.
Our drivers have been given guidance on regular hand-washing and interior cleaning with alcohol-based wipes on delivery.
We have also implemented additional pre and post-rental cleaning techniques. After all rentals, every car’s interior and exterior is cleaned, including a full sanitisation of the inside of the vehicle, with all surfaces and touch points disinfected. In addition, all touch screens, vehicle keys, fobs and key rings are sanitised between usage.
If you believe you are infected or might have come into contact with COVID-19, you are encouraged to contact the NHS immediately. If you are currently under or become subject to a self-isolation during or after your rental with THE OUT, we would appreciate you informing the customer services team by email ([email protected]) so that we may take the necessary precautions to protect the safety of our employees and other customers. Your privacy will be protected in accordance with all applicable laws.
If you have any further concerns or questions, please contact us directly via intercom, available via THE OUT app and theout.com.