For THE OUT bookings we put a hold of £1,250 as a security deposit for Land Rover Discovery Sport and Range Rover Evoque and a £2,500 deposit for Range Rover Velar, Range Rover Sport and Jaguar I-PACE on your payment card. Some companies call this an 'excess' - it's exactly the same thing. What it means in practice is that we put a hold on this amount of money - it's not debited from your account, but you can't use it until it's released.
This deposit is taken automatically from your card 24hrs before the booking starts. For bookings that are made with less than 24hrs notice, the deposit hold is placed when the booking is made.
Assuming that the vehicle is returned without any damage, we release the deposit immediately. Depending on your bank, it will become available 3-10 working days later.