We have a fully comprehensive insurance policy provided by Allianz, which is included with your booking. 

There is a deposit of £750, but our insurance policy allows for fair wear and tear. 

As with all car insurance, in the event of an insurance claim then there is a process whereby the insurance companies involved work together to determine liability.

Here's how this works in practice.

  • If the accident or damage is deemed to be your fault, then you are liable to pay the deposit, i.e. THE OUT charges your credit card with the previously authorised £750 in accordance with the damage value. This means if the damage is above £750, then £750 is charged. If the damage is below £750, then the damage amount is charged and the difference reimbursed. 
  • If the accident was not your fault, unfortunately we have to capture the deposit until the liability has been established between the 2 insurance companies. If both insurance companies agree that you are not at fault, then £750 deposit will be reimbursed. If the insurance companies decide that you were at fault, then case 1 applies.

Please refer to the full Terms and Conditions for a full breakdown.

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