For all THE OUT bookings we put a hold of £1,250 on your payment card. Some companies call this an 'excess' - it's exactly the same thing. What it means in practice is that we put a hold on this amount of money - it's not debited from your account, but you can't use it until it's released.

This deposit is taken automatically from your card 24hrs before the booking starts. For bookings that are made with less than 24hrs notice, this £1,250 hold is placed when the booking is made.

Assuming that the vehicle is returned without any damage, we release this £1,250 immediately. Depending on your bank, it will become available 3-10 working days later.

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